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POLICIES

PAYMENT

We accept payment via Paypal, Bank transfer and cash on collection. If you would like to pay by bank transfer please state when ordering and we will supply the bank details at that time.

SHIPPING

Purchases completed before 02.00 pm Monday-Friday will be dispatched the same day. Orders placed after 02.00 pm on Friday will be dispatched on Monday. We do not ship orders on weekends and holidays but will be processed the next working day.

We provide a next day delivery service for all orders dispatched Monday - Thursday. Please note that we can guarantee dispatch in 24 hours however the distribution of goods and delivery times is not 100% guaranteed as this remains outside of our control and in the hands of the couriers. Tracking details will be supplied in order to update you on the progress of your delivery.

England and Wales mainland shipping only. If you live outside this area please contact us for a delivery quote.

If you purchase and pay for an item and you are based outside of England and wales, an additional surcharge will have to be paid to complete the order.

Postcodes beginning with IV, KW, BT, AB36, AB37, AB38, AB55, AB56, HS, KA27, KA28, PA20, PA21, PA22, PA23, PA24, PA25, PA26, PA27, PA28, PA29, PA30, PA31, PA32, PA33, PA34, PA35, PA36, PA37, PA38, PA41, PA42, PA43, PA44, PA45, PA46, PA47, PA48, PA49, PA60, PA61, PA62, PA63, PA64, PA65, PA66, PA67, PA68, PA69, PA70, PA71, PA72, PA73, PA74, PA75, PA76, PA77, PA78, PA80, PH19, PH20, PH21, PH22, PH23, PH24, PH25, PH26, PH30, PH31, PH32, PH33, PH34, PH35, PH36, PH37, PH38, PH39, PH40, PH41, PH42, PH43, PH44, PH49, PH50, GY, IM, JE, TR21, TR22, TR23, TR24, TR25, ZE, ZE1, ZE2, ZE3, PO30, PO31, PO32, PO33, PO34, PO35, PO36, PO37, PO38, PO39, PO40, PO41, will incur additional postage costs, please call before purchasing to check postage costs.

RETURNS

Returns are only accepted if the item is still unused and in perfect condition with all original packing. Buyer to pay all return shipping costs using a signed for service. We will not refund original or return postage costs.

If you return an item(s) which is damaged, faulty, mis-described or parts are missing - straightaway or within 30 days of delivery or collection you may request either a full refund, a price reduction, or replacement or repair of the item(s). Please indicate in your preference on the Delivery Note

We offer no responsibility for lost or damaged items during the return of goods.

If any goods are delivered damaged we must be notified immediately upon your receipt of the item, so that we can resolve the issue swiftly.

If at the time of delivery your item is clearly damaged you are well within your rights to refuse delivery (Do Not Sign for the item). Genuinely faulty goods will be replaced upon inspection when returned back to us so please notify us as soon as you identify the fault.

No returns accepted for loss of items by yourself, different size required, goods are no longer required or any other reasons other than damaged, faulty, mis-described, parts missing or not fit for purpose.

ABOUT US

We endeavour to maintain excellent customer service and to keep all our customers happy, so before leaving negative or neutral feedback, please contact us and give us an opportunity to resolve your issues. We can guarantee a swift and perfect resolution & 100% customer satisfaction. We do our best to resolve any issues and if you have any queries just contact us and we will get back to you as soon as we can, as all of your queries and suggestions are important to us.

CONTACT US

If you have any queries please contact us via eBay or email to mail@fpandg.com and we promise to give you a swift response.